For repair shops, body shops, dealerships, and fleets across the US and into Canada. You stay in your bay, we drive the programming session — using manufacturer-authentic and OEM engineering-level software the dealer doesn't have access to.
In Autel's own published demonstration of the Remote Expert platform, technician Scott Brown calls in for help with a tricky Nissan ECM reprogramming job. The remote programming expert walking him through it — step by step, from connection to verification — is Don Smasal, Spot-On's owner and lead technician. Don's name appears on the live connection screen and in the session chat as we drive the procedure.
It's the same workflow we run for shops across the US and Canada every week: you stay in your bay, we drive the session from ours.
Read the feature on Autel.usWhichever method you have available on your end, we connect from our shop to your vehicle and complete the programming session live.
If you have a compatible Autel scan tool, we connect directly to your tool from our shop. No additional hardware required on your end — your existing diagnostic tablet is the connection point.
If you have any J2534-compliant pass-thru device (Mongoose, DrewTech, Bosch MTC, etc.), we connect remotely and run the OEM software from our end through your device.
Every remote session uses manufacturer-licensed tooling. Where the platform calls for it, we deploy OEM engineering-level software for adaptations and corrections beyond what a standard dealer flash can deliver.
Don't see your platform? Call us — chances are we cover it.
Call with the OEM, the module, and a fault code or symptom description. Most sessions can be scheduled within hours during business days.
